Welcome to Marrakech First, where every journey is crafted with passion, care, and a deep respect for Morocco’s rich heritage. These Terms and Conditions are designed to ensure that your experience with us is as seamless and enjoyable as possible. By using our website and services, you agree to these terms.
1. Our Promise to You
At Marrakech First, we are committed to providing you with unforgettable travel experiences. These Terms and Conditions outline the guidelines for using our website and booking our tours, ensuring that both you and we have a clear understanding of our mutual expectations.
2. Your Journey with Us
- Booking: Each tour is a unique experience, tailored just for you. To secure your spot, please ensure all booking details are accurate. We’ll confirm your reservation via email, bringing you one step closer to your Moroccan adventure.
- Payment Options: We offer flexible payment methods to suit your needs, including PayPal, direct bank transfer, payment on departure, and debit/credit cards. Choose the method that’s most convenient for you, and rest easy knowing your payment is secure.
- Cancellations and Refunds: We understand that plans can change. Cancellations made 24 Hours before your tour start date are eligible for a full refund. If you need to cancel less than 24 Hours before the tour, a cancellation fee of 60% of amount applies. Please note, no refunds are available for no-shows, as we’ve reserved this special experience just for you.
3. Your Responsibilities
- Travel Preparedness: Please ensure you have all necessary travel documents, including a valid passport and any required visas. This helps avoid any last-minute surprises, allowing you to fully enjoy your journey.
- Health and Well-being: Your safety is our priority. Please inform us of any health conditions or dietary requirements so we can make your trip as comfortable as possible.
- Respectful Exploration: Morocco is a land of culture and tradition. We kindly ask that you respect local customs and laws, and conduct yourself in a manner that reflects well on our shared values.
4. Our Commitment to Your Privacy
Your trust is paramount. We are committed to protecting your personal information. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your data.
5. Our Creative Content
All content on our website, including the text, images, and branding, is the intellectual property of Marrakech First. This rich tapestry of information is meant to inspire and inform. Please do not use, reproduce, or distribute our content without our explicit permission.
6. Liability and Responsibility
We take every measure to ensure your journey is safe and enjoyable. However, Marrakech First cannot be held liable for any unforeseen incidents, delays, or changes caused by circumstances beyond our control, such as natural events, political disruptions, or other force majeure situations. We recommend purchasing travel insurance to cover any unexpected occurrences.
7. Legal and Jurisdiction
These Terms and Conditions are governed by the laws of Morocco. Should any disputes arise, they will be settled in the courts of Morocco, reflecting our commitment to local legal standards and fairness.
8. Evolving Experiences
At Marrakech First, we are always striving to enhance our offerings and services. As we grow and adapt, these Terms and Conditions may be updated. Rest assured, any changes will be communicated clearly, with the latest version available on our website.
9. Let’s Talk
Your satisfaction is our top priority. If you have any questions or need further clarification on these Terms and Conditions, please don’t hesitate to reach out to us:
Marrakech First
Email: contact@marrakechfirst.com
Phone: +212689514580
Address: Marrakech, Mhamid 1, Jardins Hay Chrifia
Last Updated: 12/12/2023
