Terms and Conditions

SECTION 01

Booking & payment

Please provide accurate travel dates, participant details and contact information. Your confirmation sets out the booked experience, included services, price and payment arrangements. Check it and contact us promptly if anything is incorrect.

Use the payment methods offered during your booking or agreed directly with our team. Do not send full card details by email or WhatsApp.

Terms and Conditions for customized tours and inquiry bookings

This process applies to customized tours and tours booked through an Inquiry Form or directly with our team.

1. Get in touch

Contact us through our contact or inquiry forms, email, WhatsApp or social networks. Tell us the number of travellers, your preferred accommodation category (such as Excellent or Luxury), your travel dates if known, and your chosen tour. For a new itinerary, share the details of the trip you would like us to plan.

2. Confirm your booking and pay the deposit

We ask for a small deposit to confirm your booking, preferably through our PayPal account. Our team will confirm the deposit amount and payment details for your itinerary.

3. Pay the remaining balance

The remaining balance can be paid in cash to your driver or guide on arrival. Alternatively, you can pay the balance through PayPal, with a 5% transaction fee.

If you do not have a PayPal account, we can send an online invoice that you can pay by card.

Bank or wire transfer is another option. Transfers can take up to 12 days to appear in our system. While the payment is pending, we can confirm your tour using the transaction receipt until the funds are received.

SECTION 02

Cancellation & refunds

Free cancellation up to 24 hours before the scheduled start time applies to all Marrakech First private tours, shared tours, activities and transfers. Cancel at least 24 hours before the start for a full refund.

The deadline is measured against the scheduled start time in Morocco local time. Send your cancellation request with your booking reference to marrakechfirst12@gmail.com, or use the cancellation channel shown on your confirmation. Keep a copy of your request.

For cancellations received less than 24 hours before the start, a cancellation fee of 60% of the booking amount applies. No-shows are not refundable. Contact us about your refund status; processing time may depend on the payment provider.

If you booked through another booking platform, submit the request through that platform so it can process your booking and refund.

SECTION 03

Traveller responsibilities

You are responsible for valid travel documents, visas and meeting the entry requirements that apply to you. Check current requirements with the appropriate authorities before travel.

Tell us about relevant accessibility needs, dietary requirements or participation restrictions before booking. Share only the information needed to arrange the service. Follow your guide’s safety instructions and respect local laws and customs.

SECTION 04

Changes, disruption & travel insurance

Weather, road conditions or other events outside our control can affect a route or activity. Contact our team if your experience is disrupted so we can explain the available arrangements for your booking.

We recommend appropriate travel insurance. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

SECTION 05

Privacy & website content

Read our Privacy Policy for information about personal data and your choices.

Website text, branding and media belong to Marrakech First or their respective rights holders. Do not reproduce protected material without the relevant permission.

SECTION 06

Applicable law & updates

These terms are governed by Moroccan law, subject to any mandatory consumer rights that apply to you. Contact us first about a dispute so we can try to resolve it.

Updates are published on this page with a revision date. Keep the booking confirmation and terms supplied when you book.

SECTION 07

Legal Notice

Website operator: Ali En-Nasiry, operating under the Marrakech First name.

Business correspondence address: Douar Taourirt Kelaat Mgouna Tinghir, Ait Sedrate Sahl Charkia, 45200, Morocco.

Tax identifier (IF): 66978141
Professional tax number: 54425309
Business registration identifier: 003748629000018

For a booking question, cancellation request, partnership enquiry or complaint, use the relevant contact below. Include your booking reference where applicable.