Welcome to Marrakech First, where every journey is crafted with passion, care, and a deep respect for Morocco’s rich heritage. These Terms and Conditions are designed to ensure that your experience with us is as seamless and enjoyable as possible. By using our website and services, you agree to these terms.

1. Our Promise to You

At Marrakech First, we are committed to providing you with unforgettable travel experiences. These Terms and Conditions outline the guidelines for using our website and booking our tours, ensuring that both you and we have a clear understanding of our mutual expectations.

2. Your Journey with Us

  • Booking: Each tour is a unique experience, tailored just for you. To secure your spot, please ensure all booking details are accurate. We’ll confirm your reservation via email, bringing you one step closer to your Moroccan adventure.
  • Payment Options: We offer flexible payment methods to suit your needs, including PayPal, direct bank transfer, payment on departure, and debit/credit cards. Choose the method that’s most convenient for you, and rest easy knowing your payment is secure.
  • Cancellations and Refunds: We understand that plans can change. Cancellations made 24 Hours before your tour start date are eligible for a full refund. If you need to cancel less than 24 Hours before the tour, a cancellation fee of 60% of amount applies. Please note, no refunds are available for no-shows, as we’ve reserved this special experience just for you.

3. Your Responsibilities

  • Travel Preparedness: Please ensure you have all necessary travel documents, including a valid passport and any required visas. This helps avoid any last-minute surprises, allowing you to fully enjoy your journey.
  • Health and Well-being: Your safety is our priority. Please inform us of any health conditions or dietary requirements so we can make your trip as comfortable as possible.
  • Respectful Exploration: Morocco is a land of culture and tradition. We kindly ask that you respect local customs and laws, and conduct yourself in a manner that reflects well on our shared values.

4. Our Commitment to Your Privacy

Your trust is paramount. We are committed to protecting your personal information. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your data.

5. Our Creative Content

All content on our website, including the text, images, and branding, is the intellectual property of Marrakech First. This rich tapestry of information is meant to inspire and inform. Please do not use, reproduce, or distribute our content without our explicit permission.

6. Liability and Responsibility

We take every measure to ensure your journey is safe and enjoyable. However, Marrakech First cannot be held liable for any unforeseen incidents, delays, or changes caused by circumstances beyond our control, such as natural events, political disruptions, or other force majeure situations. We recommend purchasing travel insurance to cover any unexpected occurrences.

7. Legal and Jurisdiction

These Terms and Conditions are governed by the laws of Morocco. Should any disputes arise, they will be settled in the courts of Morocco, reflecting our commitment to local legal standards and fairness.

8. Evolving Experiences

At Marrakech First, we are always striving to enhance our offerings and services. As we grow and adapt, these Terms and Conditions may be updated. Rest assured, any changes will be communicated clearly, with the latest version available on our website.

9. Let’s Talk

Your satisfaction is our top priority. If you have any questions or need further clarification on these Terms and Conditions, please don’t hesitate to reach out to us:

Marrakech First
Email: contact@marrakechfirst.com
Phone: +212689514580

Address: Marrakech, Mhamid 1, Jardins Hay Chrifia

Last Updated: 12/12/2023


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Rachid Bahou profile picture
Rachid Bahou
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Had a fantastic 3-day desert tour from Fes to Marrakech with Marrakech First! Huge thanks to Mustapha, our amazing driver and guide, he was super professional, friendly, and knowledgeable. Everything ran smoothly from start to finish. Highly recommend!
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mustapha elboustani profile picture
mustapha elboustani
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unforgettable 3 days desert tour with marrakech first , marrakech to fes via desert and dades valley
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Morad Rossi profile picture
Morad Rossi
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We had an amazing 3-day desert tour from Fez to Marrakech with my wifeyyy, honestly one of the highlights of our trip inn Morocco. A big thank you to Mustapha, our guide, who was super friendly and shared lots of interesting stories along the way. Also, huge thanks to Ali, our driver, who made us feel safe and comfortable the whole time. The desert experience was just magical, the landscapes, the camel ride, and the night under the stars… unforgettable!!!!!! Highly recommend this tour , and Marrakech First Agencyyy!!!
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maka Ladami
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Bonne experience
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Alam Alam
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Big shoutout to Ali and his team! We had a massive group of 20 Americans on a 3-day Morocco Sahara tour, and the service was Excellent. Ali went above and beyond to make sure our large group was comfortable and organized. The transportation was top-notch and the experience was one for the books. We can’t wait to be back! 10/10 recommendation for anyone looking for the best excursion services in Morocco. Again so many thanks dear Ali for the wonderful 3 day tour…
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HDTM BE
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We had a wonderful 3-day private desert tour from Marrakech to Merzouga Desert with Marrakech First. Traveling with my husband and our two kids, everything felt easy and well taken care of. The views through Dades Valley and Todgha Gorge were stunning, and every stop along the way was special. Our guide Ali was kind and knowledgeable, and Mustapha, our driver, made us feel safe and comfortable the whole time. It was a truly memorable family experience that we’ll never forget. Highly recommended!
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Hamza Qaddi profile picture
Hamza Qaddi
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3 jours de marrakech a merzouga dubes inoubliable avec Marrakech First, merci a notre chauffeur Ayoub et lequipe A bientot
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Raja Bouassine profile picture
Raja Bouassine
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I had an amazing 3-day trip from Marrakech to the Merzouga desert with Marrakech First, and I couldn’t be happier with the experience. Everything was well organized from start to finish. The journey was breathtaking, with stunning landscapes, in tinghir, ait ben haddou are sooo interesting stops along the way, and plenty of opportunities to take photos. Mustapha, our driver was professional, friendly, and made us feel safe and comfortable throughout the trip. The highlight was definitely the Merzouga desert, riding camels, watching the sunset over the dunes, and spending the night in a desert camp under the stars was truly unforgettable. accommodations and food were very good, and the team made sure we had everything we needed. I highly recommend Marrakech First to anyone looking for a memorable desert experience. It was truly one of the best trips I’ve ever had!!!!! Thanks Marrakech First stufff