FAQS

Marrakech First specializes in personalized travel experiences, including:

• Guided tours in Marrakech and across Morocco
• Customizable itineraries tailored to your interests
• Desert adventures, camel treks, and luxury camp stays
• Cultural experiences including cooking classes, historical tours, and artisan workshops
• Airport transfers and accommodation arrangements

Our office is located at Kelaat Mgouna Center.

For any issues or concerns during your tour, please call us at or +212689514580, or call Call: +212 689 514 580, or reach out via WhatsApp. You can also email us at reclamations@marrakechfirst.com. We are available 24/7.

We accept payments through direct bank transfer, PayPal, and major credit cards.

All private tours, shared tours, activities and transfers offer free cancellation at least 24 hours before the scheduled start time, with a full refund. For cancellations received less than 24 hours before the start, a fee of 60% of the booking amount applies. No-shows are not refundable.

Modifications are possible, but availability and any changes in the tour price will be subject to our terms and conditions. Contact us as soon as possible to discuss any changes.

We strive to operate responsibly and minimize our environmental impact. Our tours are designed to respect local cultures and natural landscapes.

Upon booking, you will receive a confirmation email with all the details of your tour. If you don’t receive it, please contact us to confirm your booking.

We offer a blend of local expertise and personal touch to make your trip unforgettable. Our team consists of local guides who are passionate about Morocco’s history, culture, and nature. We focus on providing you with authentic experiences, off-the-beaten-path recommendations, and a flexible approach to suit all travelers' needs.

Yes! We offer trips to various parts of Morocco, including:

• Sahara Desert excursions (Merzouga, Erg Chebbi)
• Atlas Mountains hiking and Berber village visits
• Day trips to Essaouira, Ouarzazate, and the Ouzoud Waterfalls
• Imperial city tours (Fez, Meknes, Rabat)
• Coastal adventures along the Mediterranean or Atlantic coast

Travel insurance is not included but is highly recommended. Please ensure you have adequate coverage for your trip.

We recommend booking as early as possible to secure your preferred tour dates and availability, especially during peak travel seasons.

For current office hours, check our Contact page or contact our team before visiting.

But online support 24/7

If you encounter any issues during your tour, please contact us immediately. We will do our best to resolve the situation. Refunds are subject to our terms and conditions.

If you lose an item during your tour, please contact us as soon as possible. We will make every effort to help you retrieve it. However, we are not responsible for personal items lost or damaged during the tour.

We strive to be transparent with our pricing. Any additional costs will be clearly outlined in the tour description. Please review the tour details to understand what is included and what may incur extra charges.

We value your feedback and encourage you to share your experience with us. You can send your comments via email, phone, or through our website’s feedback form. Additionally, you can leave a review on TripAdvisor to help other travelers learn about your experience.

Yes, we offer tours year-round, with each season providing unique experiences and opportunities. Check our website or contact us to find out what’s available during your travel dates.

Here are a few packing tips:

• Comfortable walking shoes (for exploring the medinas and souks)
• Light, breathable clothing for the day and layers for the cooler evenings
• A hat, sunglasses, and sunscreen for sun protection
• Modest clothing, especially if you plan to visit religious sites
• A reusable water bottle to stay hydrated
• Any essential travel documents (passport, visas, etc.)

The Moroccan Dirham (MAD) is the official currency. While major cities like Marrakech accept credit cards in hotels, restaurants, and some shops, many local markets and smaller establishments prefer cash. It’s advisable to carry some local currency for shopping in the souks or when exploring rural areas. ATMs are widely available in cities.

Some of the top attractions include:

• Jemaa el-Fnaa Square: A bustling marketplace and cultural hotspot
• Koutoubia Mosque: The largest mosque in Marrakech
• Majorelle Garden: A beautiful botanical garden and museum
• Saadian Tombs: Historical royal burial grounds
• Bahia Palace: A stunning 19th-century palace
• Marrakech Medina: The heart of the city with its winding alleys and vibrant souks

• Respect local customs, especially in terms of clothing and behavior.
• Stay aware of your surroundings, especially in crowded areas like markets.
• Use trusted transportation services, such as those arranged by Marrakech First.
• Always carry a copy of your passport and travel documents, and avoid flashing large amounts of cash or valuables.

Entry requirements depend on nationality, passport type, length of stay and purpose of travel. Some nationalities are visa-exempt for short tourist visits; others need a visa, e-visa or travel authorisation. Check with the Moroccan consulate or the official Accès Maroc portal before booking.

For stays longer than 90 days or travel for purposes other than tourism, contact the Moroccan consulate before departure about the formalities that apply to your circumstances.

• Passport Validity:Check the required passport validity with the Moroccan consulate and your carrier before departure; requirements may vary with nationality and circumstances.
• Return Ticket: Immigration authorities may ask for proof of a return ticket or onward travel plans.
• Accommodation:Authorities may request a confirmed hotel booking or an invitation letter. Check which documents apply to you; a tour confirmation only demonstrates accommodation when it is actually included and clearly specified.
• Visa Extensions:To stay beyond your permitted period, contact the relevant police immigration office in Morocco before your permission expires. An extension is not automatic.
• Countries Requiring a Visa:Some travellers need a visa or travel authorisation before departure, depending on nationality and circumstances. Check the official Accès Maroc portal or the relevant Moroccan consulate for the requirements that apply to you.

Moroccan cuisine is a delightful mix of Mediterranean, Arabic, and Berber flavors. Signature dishes include:

• Tagine: A slow-cooked stew with meat, vegetables, and spices
• Couscous: A staple grain dish often served with vegetables and meat
• Pastilla: A sweet and savory pie made with chicken or pigeon
• Mint tea: The national drink, usually served with sugar

Marrakech has many excellent restaurants and food stalls in Jemaa el-Fnaa, offering delicious street food, as well as high-end dining experiences. Marrakech First can also organize cooking classes for a hands-on experience with traditional Moroccan dishes

It’s recommended to dress modestly, especially in rural areas or when visiting religious sites. Women should cover their shoulders and knees, and men should avoid wearing sleeveless tops. Larger cities like Marrakech are more relaxed, but it’s always respectful to follow local customs.

Yes. Although English is spoken in tourist areas, a few Arabic or French phrases can help with everyday conversations. Arabic and Amazigh are official languages, and French is also widely used in cities. Greetings such as "Salam Alaikum" or a simple "Merci" are appreciated.

As a precaution, choose sealed bottled water or properly purified water. Drink regularly, especially in hot regions such as the Sahara.

It’s best to carry some cash (Moroccan Dirhams) for smaller purchases, especially in local markets or rural areas. Credit cards are widely accepted in hotels and larger restaurants, but for tipping or small transactions, cash is preferred.

When trying street food, choose busy stalls where food is prepared to order and served hot. Tagines, couscous and Moroccan pastries are worth discovering. Avoid undercooked food or dishes left at room temperature for a long time.

If you are unsure where to eat, our team can recommend local places to discover Moroccan flavours.

Morocco’s climate varies by region. The coastal areas have mild, windy conditions, while Marrakech and the desert can get extremely hot. The Atlas Mountains and Sahara Desert can also get quite cold at night, so it’s best to pack layers, especially if traveling to different regions.

Always ask for permission before taking photos of people, especially in rural areas or markets. Some locals may not want their picture taken, and others may expect a small tip in return. It’s best to be respectful and avoid photographing anyone without their consent.

Many people explore Morocco independently. Stay alert, especially at night, choose well-lit, busy areas and be cautious about unsolicited help. You can also join a group tour or arrange a guide through Marrakech First.